COVERA collaborates with third-party logistics service providers (“Logistic Partners”) to facilitate the delivery of Products purchased by Users through the Platform. Once the purchased Products are handed over to the Logistic Partner, COVERA will provide the User with the relevant shipment and tracking details.
Estimated dispatch and delivery timelines may be displayed on the product page, order confirmation page, checkout page, or communicated separately by COVERA. All timelines provided are estimates unless a guaranteed delivery service has specifically been selected and confirmed.
1. Serviceability
While COVERA endeavours to deliver Products across India, delivery is currently available only in selected areas.
Users are required to provide their delivery pin code while placing an order to verify whether delivery is available at the relevant location. If the delivery location falls outside COVERA’s recognized delivery network, the order may not be accepted or processed.
Certain expedited delivery services may only be available for selected cities, pin codes, Products, and payment methods.
2. Shipping Address
Before completing the payment process, Users must provide a valid, accurate, and complete shipping address, including the correct pin code, contact number, and any relevant landmarks required to identify the delivery location.
The User is solely responsible for verifying the accuracy of the shipping information provided. COVERA shall not be responsible for failed, delayed, or misdirected deliveries resulting from incorrect, incomplete, or inaccurate information provided by the User.
Any additional shipping or re-delivery charges arising due to an incorrect address, an unavailable recipient, or a delivery refusal may be payable by the User.
3. Ready-to-Ship Products
Products that are readily available in stock and marked as ready to ship will ordinarily be dispatched on the same working day, provided:
- the order is placed before 6:00 PM;
- the order is received on a working day;
- the payment and order details have been successfully verified; and
- no additional confirmation, alteration, customization, or verification is required.
Orders placed after 6:00 PM, on Sundays, public holidays, or non-working days will ordinarily be processed on the next working day.
Same-day dispatch refers only to the handing over of the shipment to the Logistic Partner. It does not mean that the Product will be delivered to the User on the same day.
Dispatch may occasionally be delayed due to stock verification, high order volumes, operational issues, payment verification, quality checks, or other circumstances beyond COVERA’s reasonable control.
4. Made-to-Order Products
Products identified as “made to order,” “on order,” “pre-order,” “customized,” or otherwise requiring production are subject to separate production and delivery timelines.
Once an order for a made-to-order Product is received, COVERA will confirm the Product’s availability and estimated production or dispatch timeline with the relevant factory, designer, brand, or vendor.
The production and dispatch timeline may vary depending on:
- the Product ordered;
- the factory, designer, brand, or vendor;
- raw material availability;
- customization or sizing requirements;
- production capacity; and
- the delivery location.
The estimated timeline for a made-to-order Product will be communicated to the User after confirmation from the relevant factory or vendor. Made-to-order Products will not be eligible for the standard ready-to-ship dispatch timeline.
Where an order contains both ready-to-ship and made-to-order Products, the Products may be dispatched separately or together, depending on availability and operational feasibility.
5. Delivery Options and Timelines
Delivery timelines vary depending on the Product, delivery location, pin-code serviceability, Product availability, and the shipping option selected by the User.
For eligible ready-to-ship Products, the following delivery options may be available:
|
Delivery Option |
Estimated Delivery Timeline |
Shipping Charge |
|
Standard Delivery |
7–10 days |
Free |
|
Express Delivery |
Within 4–6 days |
₹250 |
|
Guaranteed Delivery |
Within 2–3 days |
₹550 |
|
Next-Day Delivery |
Next working day |
₹990 |
The above timelines are calculated from the date of dispatch unless expressly stated otherwise.
Guaranteed Delivery and Next-Day Delivery are subject to:
- Product eligibility and immediate stock availability;
- delivery pin-code and city serviceability;
- confirmation by COVERA;
- availability of an eligible Logistic Partner;
- successful payment and order verification; and
- the order being placed within the applicable cut-off time.
Next-Day Delivery is ordinarily available only for eligible metro-city locations and eligible ready-to-ship Products. The order must be placed before 6:00 PM on a working day. Orders placed after the cut-off time will be considered for processing on the following working day.
The availability of an expedited delivery option at checkout or its payment by the User does not constitute final acceptance until COVERA confirms that the selected Product and delivery location are eligible for that service. If an expedited service cannot be fulfilled, COVERA may refund the additional expedited shipping charge and process the order under the next available delivery option.
Production time for made-to-order Products is separate from the delivery time. Expedited delivery charges, where accepted, apply only after the Product has been produced and is ready for dispatch.
6. Tracking Information
Upon successful dispatch of the purchased Products, the User will receive a unique tracking identification number.
The tracking number may be used to monitor the shipment through COVERA’s Platform or through the website or mobile application of the relevant Logistic Partner.
7. Delivery Delays
COVERA will make reasonable efforts to dispatch and deliver Products within the communicated timelines. However, delivery timelines may be affected by circumstances including:
- delays by Logistic Partners;
- weather conditions or natural disasters;
- strikes, lockdowns, government restrictions, or public disturbances;
- transportation or logistical disruptions;
- incorrect or incomplete delivery information;
- the recipient being unavailable;
- remote-area serviceability;
- festive-season or sale-period order volumes;
- factory or vendor delays for made-to-order Products; or
- other circumstances beyond COVERA’s reasonable control.
8. Customer Support
For assistance relating to dispatch, delivery, tracking, or serviceability, Users may contact COVERA’s customer support team during its working hours.
