Privacy Policy

INTRODUCTION

  1. AGAMI APPARELS PRIVATE LIMITED and its affiliates (hereinafter referred to as "COVERA", "we", "our", or "us") are committed to protecting the privacy of your personal information. This Privacy Policy informs regarding the data we collect from you through our website, including the related mobile site and mobile application (collectively referred to as the "Platform"). It further details the purposes for which such personal information is collected, the third parties with whom we may share this data, and the measures taken to safeguard its security. Additionally, this Policy informs you of your rights and choices with respect to your personal information, and provides guidance on how to contact us regarding our privacy practices.

  2. This Privacy Policy (hereinafter referred to as the "Policy") is issued in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information or Data) Rules, 2011, read together with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and other applicable Indian laws.

  3. You are advised to carefully review and understand this Policy before using or availing any of the products or services provided on our Platform. By continuing to use the Platform, you signify your acceptance of this Policy and agree to the terms set out herein.

 

DEFINITIONS

  1. For the purposes of this Policy, the following terms shall have the meanings set forth below:
  • Cookies: A small file stored on your device by our Platform when you visit or use specific features of the Platform. Cookies enable the Platform to remember your actions or preferences over a period of time.
  • Data: Refers to any non-personal information, personal information, and sensitive personal information related to you, which alone or in conjunction with other information may allow you to be identified when you access or use our Platform.
  • Data Protection Laws: Refers to any applicable laws currently in force concerning the collection, processing, and protection of Data.
  • Business Partners: Select third-party entities with whom we have contractual relationships for the purposes of conducting the business operations described in this Policy.
  • Service Providers: Entities with whom we may share your Data for processing purposes in accordance with a written contract and for a specified purpose.
  • COVERA: Refers to the company registered under the Companies Act, 2013, under the name AGAMI APPARELS PRIVATE LIMITED, having its registered office at G-4, Capstone, Opp. Chirag Motors, Sheth Mangaldas Road, Ellis Bridge, Ahmedabad, Gujarat – 380006, along with its affiliates.
  • User/You: Refers to the natural or legal person accessing and/or using our Platform.

 

DATA COLLECTED BY COVERA

  1. COVERA collects various categories of Data for the purposes provided in the present Policy. This Data may include, but is not limited to, the following:
  • Contact Information: Includes your first and last name, email address, postal address, country, employer, phone number, and other similar contact details.
  • Financial Information: Includes details related to your payment instruments, transaction records, transaction history, preferences, methods, modes and manners of payment, spending patterns, and other related financial data.
  • Technical Information: Includes data related to your usage of our website, devices, and mobile app, Internet Protocol (IP) address, and similar information gathered through automated technologies such as cookies, pixels, and other similar tracking mechanisms.
  • Transaction Information: Includes details such as transaction dates, total amounts, transaction history, preferences, and other associated transaction details.
  • Product and Service Information: Includes your account membership number, registration and payment details, and program-specific information when you request products or services directly from us, or when you participate in marketing programs.
  • Personal Information: Includes details such as your age, sex, date of birth, marital status, nationality, government identification document details, thumb impression, occupation, or any other personal information you provide in product reviews, surveys, or questionnaires.
  • Feedback and Opinions: Includes your reviews, feedback, and opinions regarding our products, programs, and services.

 

METHODS OF DATA COLLECTION

  1. COVERA collects Data through the following methods:
  • Information You Provide: We collect and store any information you submit to our Platform or provide to us through other means (e.g., at our outlets, stores, hotels, or kiosks). For more details, refer to the section titled "Data Shared by You".
  • Automatically Collected Information: We use technologies such as cookies, pixels, and similar mechanisms to automatically collect and store certain information whenever you interact with us. More details can be found in the section titled "Automatic Data Collection".
  • Email Communications: To enhance the relevance and effectiveness of our emails, we may receive a confirmation (if supported by your device) when you open our emails or click on links contained within them. If you wish to stop receiving marketing emails from us, you can opt out by clicking the unsubscribe link provided in any such email.
  • Information Automatically Collected from Third-Party Websites: We collect and store specific types of information when you interact with third-party websites that use our technology or have entered into a specific agreement with us. Since we process this data on behalf of the respective website operators, their privacy policies apply to the collection, processing, and use of such data, and it is not covered by our Privacy Policy.
  • Information from Other Sources: We may acquire Data from external sources. For instance, if you permit a third-party website to connect with our Platform to share or receive Data, we may receive information from that third-party, including details used to identify your account on their platform.

  1. YOU RETAIN THE RIGHT TO MAKE DECISIONS CONCERNING THE COLLECTION AND USAGE OF YOUR DATA BY COVERA. YOU MAY, AT ANY TIME, ACCESS, MODIFY, OR REQUEST THE DELETION OF YOUR DATA STORED ON OUR PLATFORM. FURTHERMORE, YOU RESERVE THE RIGHT TO DECLINE TO PROVIDE DATA WHEN REQUESTED. PLEASE BE ADVISED, HOWEVER, THAT WITHHOLDING CERTAIN DATA MAY AFFECT YOUR ABILITY TO FULLY UTILIZE SOME OF THE FEATURES OR SERVICES OFFERED ON OUR PLATFORM.

 

DATA SHARED BY YOU

  1. COVERA may collect your Data through various interactions with our Platform, including but not limited to the following instances:
  • When you register with us to purchase products and/or services, either directly from us or through sellers listed on our Platform;
  • When you conduct or attempt to conduct a transaction on our Platform;
  • When you participate in surveys conducted by or on behalf of COVERA;
  • When you opt to receive communications, including promotional offers, from us;
  • Through the information collected during your visit to our Platform.
  1. Should you provide Data on behalf of a corporation, company, institution, association, or other legal entity, you hereby represent and warrant that you are authorized to do so on behalf of such entities.

AUTOMATIC DATA COLLECTED

  1. Certain information is automatically collected when you visit our Platform. This data assists us in enhancing our content and navigation. The automatically collected information includes, but is not limited to, your IP address.

  2. Our web servers, or affiliates providing analytics and performance enhancement services, collect data such as IP addresses, details of your operating system, browsing preferences, device specifications, and language settings. This information is aggregated for the purpose of measuring website traffic, assessing the average time spent on the Platform, analysing pages viewed, and collecting similar usage data. COVERA utilizes this information to assess site performance, improve content, ensure safety and security, and enhance the overall functionality of the Platform.

  3. COVERA may collect your Data automatically through the use of cookies, pixels, and similar technologies, in accordance with your browser settings. For further details regarding our use of cookies, please refer to the section below titled "Cookies".

 

 

PURPOSE OF DATA COLLECTION

  1. COVERA may require any or all of the aforementioned Data from time to time to provide information regarding COVERA and to enhance your experience on our Platform. Specifically, such Data may be utilized for the following purposes:
  • To fulfil our obligations arising from contracts entered into with COVERA;
  • To provide products and/or services and to communicate with you regarding products and/or services available on our Platform;
  • To enable third parties to offer their products and/or services, and to communicate with you about such products and/or services;
  • For processing, disclosing, transmitting, and/or sharing data/information with third parties with whom we have business or contractual arrangements;
  • To provide you with personalized offers (including for financial products and/or services), tailored services, and recommendations, thereby enhancing your experience on our Platform;
  • To operate, evaluate, and improve our business and the performance of our Platform;
  • To generate aggregated data and prepare insights aimed at understanding customer behaviour, patterns, and trends, with the objective of gaining insights into your preferences or other characteristics;
  • To offer privileges, benefits, and promotional campaigns based on your profile;
  • To communicate with you (including responding to your requests, questions, feedback, claims, or disputes) and to improve our services;
  • To enforce the terms of use governing our Platforms;
  • To protect against and prevent fraud, illegal activities, harm, financial loss, and other legal or information security risks;
  • To resolve disputes; and
  • For any other purposes, as specifically disclosed at the time of collection, or as authorized or required by applicable law.
  1. We treat inferences derived from the Data as personal information (or sensitive personal information, as applicable) in accordance with relevant legal requirements.

  2. Where required under applicable law, we will use your personal information only with your consent; as necessary to provide you with products and/or services; to comply with legal obligations; or where there exists a legitimate interest necessitating such use.

 

USE BY MINORS

Our Platforms do not offer products or services intended for use by individuals under the age of 18. If you are under the age of 18, you may access and use our Platforms only with the involvement and supervision of a legal guardian.

 

SHARING OF YOUR DATA

  1. We may share your Data under the following circumstances:
  • Business Partners: We may provide services in collaboration with our Business Partners for use on or through our Platform. If you choose to avail of these services, relevant customer information related to such transactions may be shared with the respective Business Partner. These Business Partners are required to respect the security of your Data and handle it in accordance with this Policy and applicable law.
  • Our Group Entities, Corporate Entities and affiliates: We may share your Data with Our Group Entities, Corporate Entities, and affiliates to provide you with products, services, and applications, or to assist them in reaching out to you regarding their programs or campaigns and addressing your queries and requests.
  • Service Providers: We may engage third-party Service Providers to assist in the processing and management of your Data, including data storage and analysis, providing recommendations, system security, customer service, credit analysis, user profiling, and payment processing. These Service Providers are required to process Data only in accordance with our explicit instructions and solely for the purposes provided in this Policy. They are also bound by confidentiality and must implement appropriate technical and organizational security measures to safeguard the Data they process.
  • Protecting COVERA: We may disclose Data when we believe it is necessary to comply with applicable laws or legal processes, enforce our Platform's Terms of Use and other agreements, protect COVERA against harm or financial loss, or when disclosure is deemed necessary to protect an individual's vital interests or in the investigation of suspected or actual fraudulent or illegal activities. This may include sharing information with other companies and organizations for fraud prevention, risk management, and dispute resolution. However, this does not include selling or disclosing personal information for commercial purposes in violation of this Policy.
  • Business Transfers: In the event of business transactions such as mergers, acquisitions, or sales of business units or subsidiaries, your Data may be transferred as part of such transactions.
  • Third Parties: We may also share your Data with third parties when:
  • You request or authorize us to do so;
  • We are required to comply with applicable laws or respond to legal processes; or
  • It is necessary to maintain the security and operation of our Platform, including preventing or addressing cyber-attacks.

These third parties are contractually obligated to process sensitive personal data only in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. They are also required to implement appropriate confidentiality, technical, and organizational security measures to protect the sensitive personal data they process.

  1. Please note that the privacy practices of our Group Entities, Corporate Entities, Affiliates, Business Partners and Service Providers may differ from those of COVERA. When you provide Data on their websites, their privacy statements will govern the use of your Data.

 

DATA SECURITY MEASURES

  1. We implement both technical and organizational measures to ensure the security of your Data, and it is stored on secure servers. These measures are designed to prevent unauthorized access, loss, misuse, or breach of your Data. In the event of a suspected data breach, we have procedures in place to address such breaches. If you suspect any misuse, loss, or unauthorized access to your Data, please notify us immediately by contacting us at the email address provided below.

 

DATA RETENTION

  1. COVERA retains your Data for as long as necessary to provide access to and use of our Platform, or for other essential purposes such as fulfilling legal obligations, resolving disputes, and enforcing agreements. The retention period may vary depending on the type of Data and the purpose for which it is collected, ensuring that it is retained only as long as necessary to meet our legitimate business interests.

  2. Even if your Data is deleted from our active systems, it may still be retained on backup or archival media for several purposes relating to audits, legal compliance, tax requirements, or regulatory obligations, etc.

 

USER’S RIGHTS & CHOICES

  1. When we process your Data, we do so either with your explicit consent and/or as necessary to operate our business, fulfil contractual and legal obligations, safeguard the security of our systems and users, or meet other legitimate interests of COVERA, as stipulated in this Policy.

  2. To facilitate certain processing activities under this Policy, we may transfer your Data to Partners located outside India. Such transfers will be conducted in compliance with the applicable Data Protection Laws of India.

  3. Depending on the Data Protection Laws applicable to you, you may have the following rights or choices regarding your Data:
  • Opt out of certain Data collection or uses, including cookies, pixels, and similar technologies, or the use of your Data for marketing purposes.
  • Access, rectify, restrict, or object to the processing of your Data, or request its deletion or anonymization.
  • Edit or change any information you have provided to us.
  • Request the transfer of your Data to another organization.
  • Withdraw any previously given consent or adjust your preferences.
  • Where applicable, file a complaint with your supervisory authority.
  1. You may also contact us to exercise the following rights regarding your Data:
  • Right to Correction: The right to rectify inaccurate or incomplete Data.
  • Right to Request Deletion: The right to request that we remove or delete your Data from our systems.
  • Right to Withdraw Consent: The right to revoke your previously granted consent at any time.

  1. It is crucial that the Data we maintain about you is accurate and up to date. Please inform us promptly if your personal information changes during the period we hold it.

 

 

DATA HOSTING LOCATION

  1. The Data collected under this Privacy Notice is hosted on servers situated in India.

 

PROTECTION OF DATA

  1. We undertake measures to ensure that the Data we collect is processed in accordance with the terms of this Policy and in compliance with applicable legal requirements.

  2. To ensure that your Data is afforded an adequate level of protection, we have implemented appropriate written agreements with Our Group Entities, Corporate Entities, affiliates, Business Partners, and Service Providers with whom we share your Data. These agreements ensure that your Data is handled in a manner consistent with applicable legal standards.

 

COOKIES, PIXELS AND SIMILAR TECHNOLOGIES

  1. Our website and mobile application may place and access Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize it. Additionally, we utilize pixels and similar technologies to analyse traffic and enhance your experience on our website and mobile application.

  2. Upon your initial visit to our website and mobile application, a pop-up screen will notify you of our use of Cookies and request your consent. This pop-up may not reappear during subsequent visits. However, you may adjust your web browser settings to refuse Cookies or web beacons, although this may limit your ability to fully utilize some features of our website and mobile application. For guidance on managing Cookies, please refer to your browser's instructions or help resources.

 

SECURITY

  1. COVERA employs standard measures to safeguard Data from unauthorized access and unlawful interception. Despite these measures, no internet site can entirely eliminate security risks. We strive to protect the security, integrity, and confidentiality of Data against unauthorized breaches and hacking. To identify potential vulnerabilities and threats, COVERA may periodically review data and security protocols on our Platform. However, given the inherent limitations of the internet, we cannot guarantee absolute security of the Platform.

  2. If you receive an identification code, password, or any other security-related information as part of our website’s security procedures, you must treat such information as confidential and refrain from disclosing it to any third party, including other users. You are solely responsible for activities that occur under your account and the confidentiality of your password. COVERA disclaims any responsibility for unauthorized access or misuse resulting from such disclosure.

  3. Notwithstanding any provisions in this Policy or elsewhere, COVERA shall not be liable for any loss, damage, or misuse of Data resulting from a Force Majeure Event. A "Force Majeure Event" includes, but is not limited to, events beyond the reasonable control of COVERA, such as fire, flood, explosion, natural disasters, civil disturbances, strikes, lockouts, riots, insurrection, war, government actions, power failures, sabotage, hacking, unauthorized access to data and storage devices, system failures, viruses, attacks, bugs, computer crashes, and breaches of security and encryption.

 

SEVERABILITY

  1. If any court or competent authority determines that any provision of this Policy, or any part thereof, is invalid, illegal, or unenforceable, that provision or part thereof shall be deemed deleted to the extent necessary. Such a determination shall not affect the validity or enforceability of the remaining provisions of this Policy.

 

CHANGES TO THIS POLICY

  1. Our business is dynamic, and as such, this Policy may be updated periodically. While we may send email notifications regarding changes to our notices and conditions unless you have opted out, it is your responsibility to review our Platforms regularly for any updates. The revised Policy will take effect as soon as it is posted on our Platforms. By continuing to use our Platform or making a purchase of our products and/or services after the changes are posted, you are deemed to accept the terms of the updated Policy. We recommend that you frequently review this Policy to stay informed about how we are safeguarding your information.

 

 

HOW CAN YOU CONTACT US

  1. If you wish to review, update, or delete your personal information, or need to contact us regarding this Policy, please submit your request by emailing us at the address provided below. Additionally, you may reach out to us for details regarding our Service Providers, Business Partners, Our Group Entities, Corporate Entities, and affiliates with whom we may share your Data, in compliance with this Policy and applicable laws. We will address your request within 30 days.

 

GRIEVANCE OFFICER

  1. Please see below the details of our grievance officer:
  • Name of the Officer: Anchal Shah
  • Designation: Chief Accounts and Grievance Officer
  • Name and Address of the Company: Agami Apparels Private Limited. G-4, Capstone, Opp. Chirag Motors, Sheth Mangaldas Road, Ellis Bridge, Ahmedabad, Gujarat – 380006
  • Email ID: social@lovecovera.com
  • Whatsapp: 9824292223

Contact Days: Monday to Saturday (09:00 A.M. to 09:00 P.M.)