Returns & Exchange Policy
- COVERA provides Users with the option to return or exchange Products within seven (7) days from the date of delivery.
- You may request a return of the Product if any of the following conditions apply:
- The Product is damaged.
- Both the Product and its shipping package are damaged.
- The Product is defective or not in working condition.
- Parts or accessories of the Product are missing.
- The Product received differs from what was ordered as per the Product description on the Platform.
- You are dissatisfied with the quality of the Product due to issues such as size, fit, colour, manufacturing defects, fabric shrinkage, or colour bleeding (collectively referred to as "Non-Compliant Product").
- When initiating a return request, Users may only opt for a refund in the form of Store Credit, which can be used for future purchases on COVERA’s Platform.
- You may request an exchange if the delivered Product has a different fit or size than what was ordered, or if the ordered size does not fit and you wish to exchange it for another size (larger or smaller). Such requests must be initiated within the stipulated time period prescribed above.
- Users are required to present a copy of the original invoice when placing a return or exchange request.
- The returned or exchanged Products must comply with the following conditions:
- The Product must be unused and unwashed.
- The original price tags must be intact.
- The packaging materials must be undamaged and unused.
- The Product must not carry any stains, sweat, detergent marks, or body odour.
- You must return the Product in its unused, original condition, along with the original invoice, brand outer box, MRP tags, user manuals, warranty cards, and original accessories, in the manufacturer’s packaging. Only Products that meet these conditions will be eligible for return or exchange. COVERA reserves the right to reject return or exchange requests if the returned Products do not comply with the requirements of this Policy.|
- If you receive a Product that meets the return or exchange criteria, we recommend that you register a request on the Platform immediately. COVERA will verify:
- Whether the defects or damages claimed are acceptable.
- Whether the defects, damages, or non-compliance are due to COVERA’s default.
COVERA may request images of the defective or damaged Products or schedule a visit by its personnel to assess the issue. The final decision on acceptance or rejection of return/exchange requests shall be made at COVERA’s sole discretion based on the assessment, and such decisions shall be binding.
- Once the request for return has been approved by COVERA, the Users shall solely be responsible to ensure safe transport of the Product upon the address that will be provided. In order to ensure safe transport, the Users are required to engage the services of a recognised and reliable courier service, so as to avoid any damage or loss of Product/ missing Product during transit. Any and all costs incurred for transport of product to the address provided below, including but not limited to courier charges shall be borne by the Users and no liability shall befall upon COVERA in this regard.
- Loss of Product/ missing Product or any form of damages occurring upon the Product during transit shall be the sole responsibility of the Users and COVERA disclaims all liability in this regard. In the event of loss of Product/ missing Product or if the Product received by COVERA is damaged, COVERA reserves the right to withhold any form of refund in lieu of such returned Product.
- Your return or exchange request will be processed only if the conditions provided in this Policy are met. COVERA will not accept Products that have been damaged or altered after delivery.
- COVERA will not accept returns or exchanges for:
- Incorrect Product models, colours, or variations ordered by the User.
- Non-Returnable Products (defined below).
- Requests made outside the stipulated return/exchange period.
- 'Made to Order' Products listed on the Platform.
- Products damaged due to improper use, storage, or modification by the User or a third party, or any other reason leading to depreciation in value. COVERA’s decision in these matters shall be final.
- Certain Products are exempt from return, exchange, or refund (hereinafter referred to as "Non-Returnable Products"). If the product sought to be purchased belongs to this category, the same will be informed to you at the time of purchase.
- The above policy of return and exchange is only applicable to the Product purchased on the Platform. Requests for return or exchange shall not be accepted by COVERA in the following cases:-
- If the product is purchased at any of the physical stores of COVERA, and the request for return or exchange is initiated on the Platform.
- If the product is purchased on the Platform, and the request for return or exchange is made at any of the physical stores of COVERA.
- If the product is purchased on the physical store, website or mobile application of the partner Brand, and the request for return or exchange is initiated on the Platform.
- For approved return or exchange requests, once the Product is received and inspected by COVERA, you will be notified via email of the receipt of the Product. If the return/exchange is approved following quality checks, the process will proceed in accordance with COVERA's policies.
- For Users who initiate excessive return or exchange requests, COVERA reserves the right to charge a standard convenience fee for future orders. This fee will be clearly displayed at the checkout page and is non-refundable. Additionally, COVERA may disable the cash-on-delivery option for Users with frequent returns or unaccepted shipments. COVERA also reserves the right to deactivate User accounts if Users are found to be in violation of this Policy or other Platform policies, particularly in cases of excessive returns or exchanges.