FAQs

Covera's own label runs from S to 2XL as standard. Every product page carries a detailed size chart, and there's a dedicated Swimwear Size Guide to help you measure right the first time.

Measure your bust, waist and hips, then match them against the size chart on the product page. If you're between sizes or unsure, message our stylist team on WhatsApp (+91 90999 27022) before you order — the fit guidance is free and it's the easiest way to get your size right in one go.

Yes! Our team helps you choose between coverage levels — swim dresses for maximum coverage, skort sets and monokinis with shorts for a balanced look, or classic bikinis — plus prints and sets for your occasion. Just say hi on WhatsApp.

UPI, Google Pay, credit and debit cards (Visa, Mastercard, American Express) and netbanking — all through a secure checkout. Cash on Delivery is also available on eligible orders.

Yes, COD is available on eligible orders with a ₹99 handling fee. Tip: paying online gets you an extra 5% off and skips the COD fee — most customers save ₹250+ per order this way.

Free shipping on orders of ₹1,500 or more. Carts of ₹2,999+ get ₹150 off and carts of ₹4,999+ get ₹250 off — applied automatically at checkout, no coupon code needed.

Yes — as long as your order hasn't been packed and invoiced yet. Message us on WhatsApp or email social@lovecovera.com with your order number as soon as possible. Once an order is packed, it can no longer be cancelled. Full details in our Cancellation Policy.

Ready-to-ship orders placed before 6 PM on a working day are dispatched the same day. From dispatch: Standard delivery takes 7–10 days (free), Express 4–6 days (₹250), Guaranteed 2–3 days (₹550), and Next-Day delivery (₹990) is available in eligible metro cities. Made-to-order and customised pieces have their own timelines, shared with you after ordering. See the Shipping Policy.

Not yet — Covera currently delivers within India only, to serviceable pin codes (checked when you place your order).

You'll receive a tracking ID as soon as your order is dispatched, plus updates on WhatsApp. You can also track anytime on our Order Status page or the courier partner's website.

Message us on WhatsApp within 2 days of delivery and we'll help you request a size exchange. Exchanges are subject to stock, limited to one per order, and courier charges are borne by the customer — which is why we'd love to help you size right before you order, with our free fit guidance.

For hygiene reasons, swimwear, lingerie and intimate wear can't be returned or exchanged once delivered — the same standard followed across the industry. That's exactly why every product page has a size chart and our WhatsApp fit help is free: we want you to get it right the first time.

If you receive a wrong item, a product with a manufacturing defect, or something missing from your order, raise it within 2 days of delivery and we'll make it right. Please keep a continuous unboxing video of the sealed package — it's required for claim approval and helps us resolve things fast. Full details in the Returns & Exchange Policy.

Approved refunds are issued as Covera store credit — valid for 12 months and usable on anything across the site. Credit is issued within 5 business days after quality check for returns, and within 10 business days for cancellations. Details in our Refund Policy.

Sale and discounted purchases are final, and can't be returned or exchanged. If you're unsure about size on a sale item, ping us on WhatsApp before ordering — we're quick.

Yes — customisation is available on eligible styles. Customised and made-to-order pieces are crafted for you on demand, so they have their own production timelines and are final sale. Message us on WhatsApp to discuss what you'd like.

WhatsApp or call us at +91 90999 27022, email social@lovecovera.com, or use the contact page. For escalations, our Grievance Officer responds within 48 hours.