The Love & Lounge Box

Orders Dispatch: Within 2–3 working days. Some products may take longer; the timeline will be visible at checkout.

Shipping Options: Standard, Express, or Rush — choose at checkout.

Return & Exchange Window: All return and exchange requests must be raised within 2 (two) calendar days of delivery. Requests after this window will not be accepted, without exception.

Eligible Reasons: Returns are accepted only for manufacturing defects, incorrect products dispatched, or missing components. Personal preference, change of mind, fit issues, and subjective dissatisfaction are not return grounds.

Size Exchange: Size exchanges are not a right and are considered at COVERA’s discretion only. Please check the size chart and contact us on WhatsApp before ordering.

Unboxing Video — Mandatory: A continuous unboxing video is required for every return claim involving a defect, incorrect product, or missing component. Claims without a video will not be processed.

Non-Returnable Categories: Swimwear, intimate wear & lingerie, all accessories, crochet & sequin products, sale items, made-to-order, gift cards, and store credit.

Full terms in our Returns & Exchange Policy, Cancellation Policy, and Refund Policy. Refunds are issued as Store Credit only.

Size Chart: Check carefully before purchasing.

Non-Returnable Items: Swimwear, intimate wear & lingerie, all accessories, crochet & sequin products, sale items, made-to-order, gift cards, and store credit.

Print Variation: Placement may vary due to the running print design.

Customization Charges: Major customizations may incur an additional 5%–15% charge.

Accessories: Items in product images are for display only and not included.